The City has five work days to respond to your request.  You need to know
  when to start counting. 
  There are at least four ways:
  
    
      - Hand deliver the request
 
      - Send it by certified mail
 
      - Send it by EMail
 
      - Fax it and keep the fax receipt
 
    
  
  Fax and EMail are by far the easiest.  People do not view EMail as having
  the same dignity as faxes, however, and you want them to take your request
  seriously.  
  So fax your request.  Save a hard copy with the delivery receipt.